Call Quality Evaluator Job

We’re Hiring: Call Quality Evaluator / Monitor
Location: Beirut Coverage: MENA Full-time Office-based
We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together.
We’re looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. You’ll be responsible for monitoring and evaluating customer calls, ensuring quality standards, and helping improve overall customer experience.

Key Responsibilities:
· Evaluate and score customer calls based on quality standards
· Analyze call recordings and identify improvement areas
· Prepare quality reports and provide constructive feedback

Requirements:
· Bachelor’s degree in Business, Communications, or related field
· Strong analytical and listening skills
· Attention to detail and objective judgment

Languages:
· Arabic – native or near-native
· English – Upper-Intermediate
· French – Upper-Intermediate
Salary: 700–750 + performance-based bonus
Benefits: Corporate meals